International Support Outsourcing
We provide, since 2008, a tailor made support service for our local and international clients
24/7 - 365 days per year
Help Desk - Customer Service - Network Monitoring - Support Level 2
Your Workforce Solution
We provide a global Support Services Solutions. Our teams are well-trained in skills to help the most exquisite customers not even realize this is an outsourcing service.
Native Speakers
We are a leading provider in French / Sweden customer call center that serves global customers. Our native speakers are born and raised in France, Sweden and will be happy to assist you with your needs.
100% Tailored made for customers
Tailor-made is our specificity, we use the existing tools of our customers in order to be able to be the most collaborative with teams around the world. We act as a whole team.We take care of your service quickly and efficiently.
Quality Assurance
A Project Manager in charge of your activity ensures the quality of the service throughout the life of your service. He will ensure that the quality provided is what you expect, and will advise you thanks to his experience to improve the processes.
Support Outsourcing Full-Service
01. Call Center
We reply to your client by phone with smile and help them to the best as we can, following the process and our experiences.
02. Customer Service
By phone, by mail, by chat... we support are flexible on the work process to support your customers.
03. Diagnose
We will check and find, what happen on your systems, for the availability of your infrastructure or your customers systems.
04. Resolve
Our main objective is to resolve issue when it's under our scope. When the resolution had not been done by us, we will take in charge on the communication to your clients and your team.
05. Troubleshooting Level 2
We are specialize in troubleshooting, to find the bugs and tell you what's wrong. We love searching in the logs, the solutions, and we are able to test until we know the root cause
06. Monitoring
We take care of the supervision of your infrastructure during the time you can focus on your business. We keep an eye on your monitoring system, and follow all the process until the resolution.
Want to Increase Productivity?
Focus on your company's expertise and core values. The most demanding customers will be carefully taken care of by us with more than 90% of calls rated satisfied and 0% missed calls.
Happy Clients
Projects Completed
Team Members
Experienced Years
Reach Out To Us For Your Call Center Needs
Vinashore is a customer service call center that offers high quality customer service to help you grow your business.
Vinashore was established in 2008
Subscribe to stay updated
