JobDescription

-Monitor and maintain computer systems and networks for customers.

-Communicate with customers directly or ask for customer guidance by phone tohelp install the system or resolve customer issues.

-Troubleshoot system and network issues, and diagnose and resolve hardware orsoftware failures.

-Replace parts and equipment of computer and network system as required bycustomer

-Provide support, including documents and reports related to computers andnetworks.

-Set up new user accounts and profiles, and handle password issues.

-Establish good relationships with customers and with other IT staff, such asprogrammers.

-Conduct electrical safety checks on computer equipment.

-Design and install network system configuration. Develop documentation and setrelevant standards.

-Design and install new solutions to improve the existing network systems.

-Maximize performance improvement through system monitoring, troubleshooting,and system upgrading. Network Technical staff also needs to work closely withthe network team in order to optimize network infrastructure.

-Resolve issues related to the network of the company and customers.

Yourprofile

·        Good written and oral communication in Frenchlevel native / C1 or C2)

·        Sense of customer service

·        Diagnosisof failures or anomalies

·        Analysisof malfunctions

·        Contribution to solve a customer’s issue

Essentialskills

·        Team spirit

·        Initiative

·        Communication

·        Curiosity

·        Autonomous

·        Presentable

·        Fluent in English

·         

Expectedtraining

·        Minimum Bachelor

ExpetedexExperience

·        3 years of experience in a company

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