Main Missions

• To qualify a customer's call/email in an incident management tool

• To assist every customer by all means

• To provide technical support to the customer

• To follow the processing procedures established by the customer support manager

• To resolve Scope’s incidents

Specific missions

• To be able to analyze and to diagnose a root cause on the telecommunications of our customers (LAN / WAN)

• To solve an incident according to the defined process (remote handling)

• To draft, to adapt and update procedures

• To plan and control interventions at the customer's premises

• To be able to speak fluently in French

• To be able to write an email in English

• To answer incoming and outgoing phone calls

• To use specific company’s communication tools

Your profile

• Good written and oral communication in French (level native / C1-C2)

• Sense of customer service

• Diagnosis of failures or anomalies

• Analysis of malfunctions

• Contribution to solve a customer’s issue

• Drafting of procedures

Essential skills

• Team spirit

• Initiative

• Communication

• Curiosity

• Autonomous

• Presentable

• Fluent in English

Expected training

• Minimum Bachelor

• IT Degree related

Expected experience

• 5 years of experience in a company

‍

‍